Ibane’s ramblings
“The biggest danger, that of losing oneself, can pass off in the world as quietly as if it were nothing; every other loss, an arm, a leg, five dollars, a wife, etc is bound to be noticed.” S. KierkegaardArchive for customer
About being locked
It is the dream all of corporation or company to create that product that make their customers slaves and that they found themselves locked with their product. In certain way it is not bad approach and even noble, but the problem comes when the drivers to get this customer loyalty. Most of the corporation enjoys to lock their customers with legal tricks in the agreements that forces you to read them very carefully, which bores me to death.
Telecommunication and internet providers are one of those corporations that they really enjoy to punish their customers knowing that they have very little chances to get away. The biggest Spanish mobile operator made me to write a letter explaining the reasons to close my contract with them, as if just because I wanted it was not enough. A Finnish Internet provider has forced me to pay some months extra even I have sent a clear email saying that I want to cancel the subscription. I have known sects that are easier to get away.
I would like to ask from here humbly to these corporations to try to lock me but instead of cheating me because their services are so astonishing good that I would not leave even if the competitor offers me for free.
Now you have the horrible feeling being cheated and locked by these corporations. It would be great to introduce some ethics courses in the MBA programs and not only profit, OPEX, cost analysis…
Ibane's ramblings 